A Complaint Management System (CMS) is an application designed to efficiently manage and resolve queries from individuals or groups. It serves as a vital tool for companies to address customer concerns and for governments to handle public inquiries. This system acts as a platform for the public to lodge complaints regarding various issues within their localities, such as garbage accumulation, water-related problems, and more.

By utilizing this application, individuals can report problems directly to municipal corporations or relevant authorities. These authorities can then promptly assess and address the reported issues, facilitating smoother communication and resolution processes between the public and governing bodies.