Feedback Management System
Feedback helps us identify specific areas where we need to make changes based on customer input, particularly in terms of food, service, and ambiance. Feedback not only helps us determine where changes are needed in terms of food, service, and ambiance but also provides us with praise for better food, ambiance, and services.
Zapitgo application essentially involves collecting reviews from customers for any organization, hotel and restaurant. Through this process, we gather customer reviews and also implement them to improve the services.
Front-End Language
HTML5
Bootstrap
Javascript
CSS3
Back-End Language
CSharp
Java
Database
MSSQL Server
Other
SMS API
WhatsApp API
Feedback Collection
1. Food Reviews
Zapitgo lets you collect feedback on food quality, menu options, and presentation.
2. Service Reviews
Evaluate your customer service based on friendliness, response time, and problem-solving ability.
3. Ambiance Reviews
Measure the quality of your atmosphere based on factors like decor, lighting, and music.
Link
Importance of Feedback Collection
Improve Quality
Receive objective feedback on areas of improvement for enhancing the quality of your services and products.
Build Customer Loyalty
Customer satisfaction and loyalty increase when feedback is regularly collected and addressed.
Drive Business Growth
The right feedback can lead to innovation, increased revenue, and market expansion for the organization.
Gist of Feedback Management System
In today’s age of technology, everything has gone digital. Considering this, we now use everything online. Keeping these aspects in mind, we have created a project wherein we store and manage data for all branches of an organization. We also store reviews from there, enabling us to make improvements in our organization’s food, service, and ambience based on these reviews.Through the feedback application, we focus more on our work, implement changes, and improve productivity.
